The IT Experience you want.
Digital Healer is an IT Managed Service Provider (MSP) founded in 2004 that delivers outsourced IT services for businesses. As the dependence on technology in the corporate world increases, so does the need for our comprehensive, reliable, and agile IT support.
Reliable
IT Support
that goes the distance
Digital Healer's success lies undeniably in our unwavering commitment to the success of our clients. From the inception of our company in 2004, we've held the belief that our growth is intrinsically linked to the growth and prosperity of those we serve.
Curated Managed Services for a Holistic IT Solution
Recognizing that every organization's technological needs are as unique as their vision, we meticulously tailor our services to align with each client's specific demands and aspirations. Rather than providing one-size-fits-all solutions, we delve deep into the intricacies of your operations, ensuring that every facet of your IT landscape is optimized for peak performance. By curating our services, we don't just manage your IT – we elevate it, crafting a harmonious and comprehensive IT experience that drives your business forward.
24/7 End-User Support
Around-the-clock access to engineers to provide timely and efficient support for end-users to resolve issues quickly and maintain productivity for your business.
Performance Optimization
We analyze your business's current and future IT needs, ensuring that the IT infrastructure can handle growth without sacrificing performance.
Cybersecurity Services
We offer a complete Cybersecurity stack with endpoint protection and intrusion detection via our EDR/NGAV, SIEM, and MXDR.
Apple Enterprise Support
With nearly 20 years of experience, we provide specialized Mac and iPhone support for seamless integration and optimal performance in corporate environments.
Hardware Procurement Management
We often have relationships with vendors and can help businesses get competitive prices on hardware, along with managing its lifecycle.
Conference Room Audio and Video
We design, install and support the audiovisual systems and solutions used in businesses to enhance communication, presentations, and collaborations.
Our Process
Our process begins with a comprehensive audit and assessment of your IT infrastructure. Based on our findings, we design a tailored solution and provide a clear proposal. During setup and configuration, we implement monitoring, backup, security, and help desk support. Our continuous monitoring ensures efficient system operation and proactive issue resolution.
Audit & Assessment
We are dedicated to providing an exceptional experience, where every interaction is characterized by a personal touch, responsiveness, and a genuine desire to exceed expectations.
Design
We prioritize our clients' well-being and success, offering more than just technical proficiency by deeply caring about their concerns and emotional investment in their endeavors.
Setup & Configuration
We believe in building strong relationships based on trust and care, going beyond typical client-vendor dynamics to treat our clients as valued partners.
Continuous Monitoring & Support
We firmly believe that technical solutions are most effective when paired with sincere empathy and understanding, ensuring we meet our clients' needs.
Some of the clients we have partnered with
Why Choose to work with us?
What sets us apart is the depth of our commitment to our clients' well-being and success. While many firms may tout expertise and rapid response times, we go several steps further, treating our clients' concerns as our own and investing emotionally in their endeavors.
Experience
We have nearly 20 years dedicated to providing an exceptional experience, where every interaction is characterized by a personal touch, responsiveness, and a genuine desire to exceed expectations.
Genuine Care
We prioritize our clients' well-being and success, offering more than just technical proficiency by deeply caring about their concerns and emotional investment in their endeavors.
Partnership
We believe in building strong relationships based on trust and care, going beyond typical client-vendor dynamics to treat our clients as valued partners.
Empathy
We firmly believe that technical solutions are most effective when paired with sincere empathy and understanding, ensuring we meet our clients' needs.
Success Stories
Checkout the Three real Successful IT Transformations.
Leveraging Digital Healer's flexibility, inventive capabilities, and corporate audiovisual expertise, Digital Healer crafted a scalable and adaptive technology infrastructure for a budding fintech firm, iCapital. Recognizing the fintech's dynamic needs, they implemented agile cloud solutions, allowing seamless data access across locations. The integration of cutting-edge audiovisual systems ensured high-definition video conferencing and real-time collaboration between the geographically dispersed teams.
As iCapital expanded, Digital Healer ensured that each new office was equipped with increasingly sophisticated network infrastructure and AV systems, paving the way for the fintech's meteoric rise from a 20-person team to a vast organization of 1,000 employees spanning multiple international locations.
Digital Healer harnessed its agile methodologies to catalyze the expansion of the multistate operating enterprise, The Cannabist Company (formerly Columbia Care), enabling it to inaugurate over 80 dispensaries and 10 cultivation centers across the U.S. within a mere three years. Recognizing the intricacies of the rapidly evolving cannabis industry, Digital Healer implemented robust, flexible systems tailored to streamline procurement processes. This ensured that the cannabis company always had the right resources, from equipment to inventory, precisely when and where needed. In tandem, Digital Healer offered meticulous project management services, orchestrating the rollout of each dispensary and cultivation center with precision.
Their agile approach allowed for rapid iteration based on real-time feedback, ensuring that Columbia Care could swiftly address challenges and capitalize on opportunities, facilitating its swift and successful expansion.
Utilizing Digital Healer's deep Apple expertise, they orchestrated a seamless technological transformation for a mobile marketing company, enabling its growth from a single-office venture with 80 employees to a global powerhouse boasting over 500 staff across multiple international offices. By implementing robust, interconnected Apple ecosystems, the IT firm ensured efficient workflow integrations and streamlined communication across disparate geographies. Tailored solutions, from mobile device management to high-performance Apple workstations, bolstered productivity and collaborative synergy.
As the marketing company expanded, the Digital Healer's expertise facilitated smooth onboarding and tech deployment in each new office, ensuring uniformity and agility in operations, pivotal in driving the company's rapid global expansion.
Frequently Asked Questions
See answers to common questions
With nearly 20 years in the IT industry, we have designed, installed, implemented, and supported many technologies such as Apple, iOS, Macs, Microsoft 365, Azure, Windows, DELL, Veeam, Elastic Security, VMWare, Windows Server, Cisco Meraki, Savant, Addigy, Munki, Google Workplace, Azure AD, Okta, Slack, Teams, Zoom, VoIP, UniFi, DropBox, Box, POS Software and Hardware, WiFi, Networking, SSO, Virtualization, VPN, Cybersecurity, BitTitan and more...
Yes. We have a holistic approach to cybersecurity that combines the following services for a comprehensive solution:
EDR/NGAV - EndpointDetection & Response / Next Gen Anti-Virus
SIEM & ThreatProtection - Security Information & Event Management and ThreatHunting
MXDR & SOC -Managed eXtended Detection & Response and 24/7 Security OperationsCenter.
GRC - Governance,Risk & Compliance
More than industry specific, we focus on working with companies that value their technology. That said, we have successfully designed, installed and supported IT systems in the following industries: Advertising, Finance, Marketing, Fintech, Retail, DevOps, Cannabis, Entertainment, Private Equity, Hedge Funds, Publishing, Events, Art Galleries and more...
Absolutely. We have supported offices, warehouses, and stores all over the country (and outside the country too). We have a vast partner network for onsite support for those remote places outside normal hubs that need a set of hands.
Cybersecurity refers to the practice of safeguarding systems, networks, and data from digital attacks, unauthorized access, damages, or theft. It encompasses a range of techniques, tools, and processes designed to protect the integrity, confidentiality, and availability of information.
Simply put, you need to "manage" all of you accounts and devices to confirm you are implementing best practices, patching all updates, and deploying the appropriate tools.
An MSP, or Managed Service Provider, is a company that remotely manages a customer's IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model. Rather than waiting for something to break or malfunction, MSPs ensure that IT systems run smoothly by performing regular monitoring, updates, patch management, backups, and other routine tasks. This approach is designed to prevent potential problems and offer solutions before they escalate.
Yes we can. We provide our contracted Managed Service clients with a 24/7/365 Help Desk.
Not really. We typically only work for businesses and do not perform one-off hardware repair. You're better off visiting your local repair shop, Apple Store or Best Buy.
Supporting Your Business with Offices across Three Time Zones
We have offices in three major cities. But we're not limited to those locations.
We have completed projects in many more cities and states (in blue).
1437 4th Street
Santa Monica, CA 90401
57 West Grand
Chicago, IL 60654
15 Park Row
New York, NY 10038
Let’s Have a Chat
Schedule a free consultation and Stop wasting time wondering where your gaps are in your technology or how you can leverage it.
